Ozg OSP Registration
(Call Center / BPO / Telemarketer / Support Services)
Ozg Center | Delhi | Mumbai | India
Phone # 09811415831-37-61-72-84-92-94
www.ospregistration.com
Email: license.consultant@ozg.co.in
Chapter I
PRELIMINARY
1. Definitions: - In this part, unless the
context otherwise requires:-
(a)
‘Applications Services’ means providing
services like tele-banking, tele-medicine, tele-education, tele-trading,
e-commerce, call centre, network operation centre and other IT Enabled
Services, by using Telecom Resources provided by Authorised Telecom Service
Providers.
(b)
‘Other
Service Provider’ (OSP) means a company providing Application Services.
(c)
‘OSP Centre’ means the infrastructure at a
location in India used by the OSP for providing the Application Services.
(d)
‘Telecom Resource’ means Telecom facilities
used by the OSP including, but not limited to Public Switched Telecom Network
(PSTN), Public Land Mobile Network (PLMN), Integrated Services Digital Network
(ISDN) and /or the telecom bandwidth provided by authorized telecom service
provider having valid licence under Indian Telegraph Act, 1885.
(e)
‘Company’ means a company registered under
Indian Companies Act including foreign companies permitted by RBI under Foreign
Exchange Management Regulations and registered under Part-XI (Section 591 to
608) of the Companies Act, 1956 for setting up a place of business in India.
(f)
‘Domestic OSP’ means the OSP providing the
Application Services within national boundaries.
(g)
‘International OSP’ means the OSP providing
the Application Services beyond national boundaries.
(h)
‘Point
of Presence’ (POP) is a location where OSP places equipment to act as an
extension of OSP Centre for collecting and
carrying the telecom traffic related to Application Services.
.
(i)
‘Hot sites’ means a standby OSP Centre either
of the same company or of the third party duly registered with DoT, which is
continuously updated and is ready to takeover the operations of the working OSP
centres in case of any disaster or failure.
(j)
‘Authority’ means Department of
Telecommunications or its designated field units(VTM Units).
Chapter II
GENERAL TERMS & CONDITIONS FOR OSP
REGISTRATION FOR DOMESTIC OR
INTERNATIONAL OSP CENTRE
1. General Conditions
(1)
Registration may be granted to any company to
provide Application Services. These service providers will not infringe on the
jurisdiction of other Authorised Telecom Service Providers and they will not
provide switched telephony.
(2)
Following
shall apply to the OSP requiring registration:
(i)
The entities entitled for OSP registration
must be a company registered under Indian Companies Act,1956.
(ii) A
Company may apply for registration to the Authority in the proforma prescribed
by the Authority from time to time. (List of authorities annexured to the
Application Form).
(iii)
Documents
required to be submitted
(A)
Mandatory
Documents
(1) Certificate of
Incorporation issued by Registrar of Company
(2) Memorandum and
Article of Association
(3) Board resolution or
Power of Attorney authorizing the authorised signatory with attested
signatures.
(4) A note on the nature
of business / activities of the proposed OSP
(C)
Documents required to be submitted, if actual
information is different from mandatory documents
(5) List of present
Directors of the Company.
(6) Present
shareholding pattern of the company indicating equity details (Indian Equity
and Foreign Equity).
All
the documents must be certified with seal by either Company Secretary or one of
the Directors of the Company or Statutory Auditors or Public Notary.
(iv)
The registration is location specific, so a
company may have more than one registration. Any change in the location of OSP
Centre shall require amendment in the original registration.
( v ) For multiple registration:-
(a)
The applicant company shall apply to their
convenient unit of VTM/DoT (HQ) where one site of OSP is proposed to be
located.
(b) After
getting the registration certificate for the first location, the OSP may apply
to other respective designated authorities for remaining sites. In such cases,
the OSP has to submit only copy of OSP Registration obtained for first site and
a
copy of certificate of incorporation issued
by registrar of companies if such request is made by OSP within one year and
there is no change in the status of previously submitted documents. After one
year a complete set of documents shall be required to be submitted.
(vi)
The OSP shall intimate the Authority in case
the OSP proposes to change the POP or add another POP.
(vii)
A
processing fee of Rs. 1000/- is payable along with the application for
registration
in the form of a demand draft from a scheduled bank in
favour of the concerned Accounts Officer of registering authority.
(viii)
The validity of the registration shall be 20
years from the date of issue, unless otherwise mentioned in the registration
letter.
(ix)
The validity of the registration may be
extended, if deemed expedient, the period of registration by 10 years at one
time, upon request of the OSP, if made during the 19th year of the registration
period on the terms mutually agreed. The decision of the Authority shall be
final in regard to the grant of extension.
(x)
The OSP shall inform the Authority, with
supporting documents, if there is change in the name or address of the company
as stated in the Performa submitted at the time of registration.
2. Modifications in the Terms and Conditions of
Registration
The
Authority reserves the right to modify at any time the terms and conditions of
the Registration , if in the opinion of the Authority it is necessary or
expedient to do so in public interest or in the interest of the security of the
State or for the proper conduct of the telegraphs. The decision of the
Authority shall be final and binding in this regard.
3. Restrictions on ‘Transfer of Registration’
The
OSP shall not, without the prior written consent as described below, of the
Authority, either directly or indirectly, assign or transfer this Registration
in any manner whatsoever to a third party or enter into any agreement for sub
-Leasing and/or partnership relating to any subject matter of the Registration
to any third party either in whole or in part i.e. no
sub-leasing/partnership/third party interest shall be created. Provided that
the OSP can always employ or appoint agents and employees for provision of the
Service.
4. Requirement to furnish information
(i)
The OSP shall furnish to the Authority, on
demand in the manner and as per the time frames such documents, accounts,
estimates, returns, reports or other information including system passwords in
accordance with the rules/ orders as may be prescribed from time to time.
(ii)
The OSP shall submit ‘Annual return’ to the
registering authority in the prescribed Performa within six months of
completion of the financial year, indicating the details of the
activities of the previous financial year and the status of their continuing
the OSP operation. The operational OSPs shall be put in the Active OSP list.
Those OSPs who are not submitting the annual return for consecutive three years
shall be
put in the dormant list and their registration
will be cancelled after keeping them for two years in the dormant list. Such
list would be made available on the DOT web site.
5. Suspension, Revocation or Termination of
Registration
(i)
The Authority reserves the right to suspend
the operation of this Registration at any time, if, in the opinion of the
Authority, it is necessary or expedient to do so in public interest or in the
interest of the security of the State or for the proper conduct of the
Telegraphs. If situation so warrant, it shall not be necessary for the
Authority to issue a notice for seeking comments of the OSP for this purpose
and the decision of the Authority shall be final and binding.
(ii)
Provided that the Authority shall not be
responsible for any damage or loss caused or arisen out of aforesaid action.
Provided further that the suspension of the Registration will not be a cause or
ground for extension of the period of the Registration and suspension period
will be taken as period spent.
(iii)
OSP
may surrender the Registration, by giving notice to the Authority.
(iv)
Breach of non-fulfilment of Registration
conditions may come to the notice of the Authority through complaints or as a
result of the regular monitoring. Wherever considered appropriate, Authority
may conduct an inquiry either suo-moto or on complaint to determine whether
there has been any breach in compliance of the terms and conditions of the
Registration by the OSP and upon such inquiry the OSP shall extend all
reasonable facilities and shall endeavour to remove the hindrance of every
type.
6. Actions pursuant to Termination of
Registration
(i) If under the
Registration Agreement, material event occurs which entitle the Authority to
terminate the Registration Agreement, the Authority shall proceed in accordance
with the terms and conditions provided in the Agreement.
(ii)
On termination or surrender or expiry of the
Registration, the Bank Guarantee shall be released to the OSP only after
ensuring clearance of all dues, which the OSP is liable to pay to the
Authority. In case of failure of the OSP to pay the amounts due to the
Authority, the outstanding amounts shall be realized through encashment of the
Bank Guarantee without prejudice to any other action(s) for recovery of the
amounts due to the Authority without any further communication to the OSP.
Chapter III
TECHNICAL CONDITIONS FOR OSP
REGISTRATION OF DOMESTIC OR
INTERNATIONAL OSP CENTRE
1. Terms & Conditions for OSP Operation
(1)
The OSP shall take the Telecom Resources from
an Authorised Telecom Service Provider only.
(2)
The Authorised Telecom Service Providers
shall provide resources to the OSP after examining the network diagram of the
network proposed to be setup by the OSP and after ensuring its bonafide use.
OSPs shall submit a copy of the network diagram approved by the Telecom Service
Provider (TSP) to VTM Cells for records and verification.
(3)
Both the Authorised Telecom Service Provider
and the OSP shall be responsible as per the terms and conditions of their
license/registration respectively towards any violation of the terms and
conditions in the use of Telecom Resources.
(4)
OSP may have Internet connectivity from the
Authorized Internet Service Provider.
(5)
OSP is permitted to share the Telecom
bandwidth with other activities of the same Company or group of companies.
However, the OSP shall ensure that there will be a logical separation between
the Telecom Resources for OSP and the Telecom Resources for their other
activities. There shall be no voice / non voice traffic flow between them.
(6)
Interconnectivity
of the International OSP with Domestic OSP is not permitted.
2. Terms & Conditions for Disaster
Management of OSP centre
(1)
The domestic OSPs are permitted to connect to
the dedicated servers provided at the registered ‘Hot Sites’, only at the time
of disaster with due intimation to the Authority giving connectivity details.
Similar arrangements are permitted to the International OSP also. However,
there shall not be any interconnection between the ‘Hot Sites’ of domestic OSP
and International OSP.
(2)
Domestic OSP Centres of the same Company are
permitted to cross map the seats for use during disaster and shall inform the
same to the Authority.
(3)
Similar arrangements as 2(2) above are
permitted among the International OSP centres of the same Company.
3.
Terms & Conditions specific to the Domestic OSP
(1)
Domestic OSP is permitted to terminate
PSTN/PLMN connection with outgoing facility on the same EPABX provided that
such PSTN/PLMN lines shall be used for making calls through normal NLD network
only and in no way directly or
indirectly cause bypass of licensed National
Long Distance Operator (NLDO) jurisdiction. There shall be a logical
partitioning to ensure the separation of these facilities. They may have other
connectivity e.g. lease circuit and virtual private network (VPN) at the same
centre, however, there shall not be any call flow between these PSTN lines and
Leased lines.
(2)
Interconnectivity of two or more Domestic OSP
Centres of the same Company or group of companies is permitted.
(3)
Domestic OSP is permitted to use Integrated
Services Digital Network (ISDN) connections only for the purpose of back up of
domestic leased circuits.
(4)
The Authority reserves the right to carry out
the audit periodically. If the Authority is satisfied that there has been a
violation of any of the conditions, it reserves the right to take punitive
action including forfeiture of the security deposit and / or the cancellation
of the registration.
4. Terms & Conditions specific to the
International OSP
(1)
No PSTN connectivity shall be permitted to
the International OSP at the Indian end. PSTN connectivity on foreign end is
permitted having facility of both inbound and outbound calls.
(2)
Interconnection of two or more International
OSP of the same Company or the group companies is permitted, with intimation to
the registering authority within 15 days of such interconnection.
Ozg OSP Registration
(Call Center / BPO / Telemarketer / Support Services)
Ozg Center | Delhi | Mumbai | India
Phone # 09811415831-37-61-72-84-92-94
