Ozg OSP Registration
(Call Center / BPO / Telemarketer / Support Services)
Ozg Center | Delhi | Mumbai | India
Phone # 09811415831-37-61-72-84-92-94
www.ospregistration.com
Email: license.consultant@ozg.co.in
Chapter IV
TERMS & CONDITIONS FOR OSP REGISTRATION
FOR SHARING THE INFRASTRUCTURE BETWEEN INTERNATIONAL OSP & DOMESTIC OSP
1. General Conditions:
Sharing of the infrastructure by the Domestic OSP and the
International OSP shall require prior written approval of the Authority. Such
Registration may be granted on fulfilment of the following conditions:-
(a)
The domestic OSP Centre and International OSP
Centre shall belong to the same Company.
(b)
The
OSP shall set up call centre having at least 50 seats.
(c)
The OSP shall be responsible for any
violation of the terms & conditions of OSP registration by anyone including
but not limited to its employees.
(d)
The
Authority reserves the right to carry out the audit periodically.
(e)
If the Authority is satisfied that there has
been a violation of the conditions, it reserves the right to take punitive
action including forfeiture of the security deposit and / or the cancellation
of the registration held by OSP and the company shall be debarred from taking
OSP registration for 3 years from the date of cancellation of such
registration.
2. Duration of Registration for Sharing the
Infrastructure & Bank Guarantee
(a)
This registration shall be valid for a period
of 3 years from the effective date unless revoked earlier for reasons as
specified elsewhere in the document.
(b)
The Company shall submit a security deposit
in the form of a Bank Guarantee in the specified format for Rs.50 Lakhs for
option 1 under term 4(A) of this chapter or Rs. 1 crore for option 2 under term
4(B) of this chapter in favour of the Authority for the period of such
Registration. In addition, the Company will sign an agreement with the
Authority in the prescribed format.
(c)
Any failure to abide by the terms &
conditions of Registration shall entitle the Authority to encash the Bank
Guarantees and to convert into a cash security without any reference to the OSP
at his risk and cost. No interest or compensation whatsoever shall be payable
by the Authority on such encashment.
(d)
Without prejudice to its rights of any other
remedy, the Authority may encash Bank Guarantee and forfeit the security
deposit in case of any breach in terms & conditions of the Registration by
the OSP.
3. Extension of Registration for Sharing the
Infrastructure
(a)
Registration for such facility shall be for a
period of 3 years. This may be extended for a further periods of maximum 3
years after expiry.
(b)
For extension of registration period beyond 3
years, the OSP shall submit such request for extension along with extended
validity period of Bank Guarantee, 60 days prior to the expiry date, failing
which the registration will lapse without notice.
(c)
The
decision of the Authority shall be final in regard to the grant of extension.
4. Technical Terms & Conditions for
sharing the Infrastructure between International OSP & Domestic OSP
( A). OPTION - 1
(Separate
& Independent EPABX to be used for International & Domestic OSP Centres
with sharing of same operator position)
1.
Interconnectivity
of the International OSP with Domestic OSP is not permitted.
2.
The Domestic OSP centre and international OSP
centre shall have non-sharing separate and independent EPABX but may have the
common operator position.
3.
OSP shall ensure that only one call shall be
offered to the operator position at a time, be it domestic or international,
incoming or outgoing.
4.
No voice traffic shall flow between the
Domestic and international OSP centres and/or cause bypass of the network of
the Authorised Telecom Service Providers.
5.
OSP shall ensure that the system logs are
tamper-proof and system logs are preserved at least for six months. The
Authority reserves the right to call for these system logs on demand and also
inspect them at site.
( B). OPTION - 2
(International & Domestic OSP Centres to
share the common EPABX with logical partitioning)
1.
Interconnectivity
of the International OSP with Domestic OSP is not permitted.
2.
The Company shall submit a certificate from
the Vendors of the equipment that the software is capable of logically
bifurcating the common infrastructure into two separate and independent
environments for the Domestic OSP and International OSP Centres.
3.
The Company shall ensure the complete logical
separation between the activities of the domestic and International
applications. No voice traffic shall flow between the Domestic and
international OSP centres and/or cause bypass of the network of the Authorised
Telecom Service Providers.
4.
OSP shall ensure that the system logs are
tamper-proof and system logs are preserved at least for six months. The
Authority reserves the right to call for these system logs on demand and also
inspect them at site.
5. Work from Home
The concept of Extended
Agent Position (Work From Home) is permitted with the following conditions:
(i)
The OSP operator shall submit a security
deposit of Rs.5 crores with an agreement envisaging to meet certain obligations
like exclusive use of home agent, all responsibility to be borne by OSP etc.
(ii)
The agents at home shall be treated as
Extended Agent Position of the call centre and interconnection is permitted
through authorised service Providers Provisioned (secured) VPN (PPVPN) which
have pre defined locations i.e. home of the agents and OSP centre as VPN sites.
Over and above PPVPN, the OSP may use their own security mechanism like
Authentication, Authorization and Accounting. Such work from home facility
shall be limited to the SSA of the OSP Centre and adjoining SSAs.
(iii)
The Authority shall have the right to carry
out periodic / surprise inspections of such establishments.
Chapter V
SECURITY CONDITIONS
1. Right to inspect.
(i)
The Authority or its authorized
representative shall have right to inspect the sites used for extending the
Service and in particular but not limited to, have the right to have access to
leased lines, junctions, terminating interfaces, hardware/software, memories of
semiconductor, magnetic and optical varieties, wired or wireless options,
distribution frames, and conduct the performance test including to enter into
dialogue with the system through Input/output devices or terminals. The OSP
will provide the necessary facilities for continuous monitoring of the system,
as required by the Authority or its authorized representative(s). The
Inspection will ordinarily be carried out after reasonable notice, except in
circumstances where giving such a notice will defeat the very purpose of the
inspection.
(ii)
Wherever considered appropriate, Authority
may conduct any inquiry either suo-moto or on complaint to determine whether
there has been any breach in compliance of terms & conditions of the
Registration by the OSP and upon such inquiry the OSP shall extend all
reasonable facilities without any hindrance.
2. Prohibition of certain Activities by the OSP
(i)
The OSP shall not engage on the strength of
this Registration in the provision of any other Service requiring separate
Licence / permission.
(ii)
The OSP shall take necessary measures to
prevent objectionable, obscene, unauthorized or any other content, messages or
communications infringing copyright, intellectual property etc., in any form,
from being carried on the network, consistent with the established laws of the
country. Once specific instances of such infringement are reported to the OSP
by the enforcement agencies, the OSP shall ensure that the carriage of such
material on the network is prevented immediately.
3. Security Conditions
(i) The OSP shall make
available on demand to the person authorized by the Authority, full access to
their equipments for technical scrutiny and for inspection, which can be visual
inspection or an operational inspection.
(ii)
OSP will ensure that their equipment
installations should not become a safety hazard and is not in contravention of
any statute, rule or regulation and public Policy.
(iii)
The OSP shall be required to provide the call
data records of all the specified calls handled by the system at specified
periodicity, as and when required by the security agencies.
Chapter VI
MISCELLANEOUS
1. General
(1)
OSP shall abide by all the conditions that
may be imposed by the Authority from time to time.
(2)
The OSP shall be responsible for any
violation of the said rules by anyone including but not limited to its
employees. OSP shall also be responsible for the correctness of the information
furnished.
(3)
Authority reserves the right to take
appropriate action for any violation including cancellation of registration.
2. Arbitration
(1)
In the event of any question, dispute or
difference arising under this Registration, or in connection thereof, except as
to the matter, the decision of which is specifically provided elsewhere under
this Registration, the same shall be referred to the sole Arbitrator appointed
and nominated by the Authority and may be called, hereinafter the “ARBITRAL
TRIBUNAL” who shall pronounce a reasoned award to settle the said dispute.
(2)
The venue of Arbitration shall be New Delhi
or as may be fixed by the ARBITRAL TRIBUNAL anywhere in India.
(3)
The arbitration proceedings shall be
conducted in accordance with the provisions of the Indian Arbitration and
Conciliation Act, 1996 and rules framed thereunder or any modifications or
re-enactment thereof made from time to time.
Ozg OSP Registration
(Call Center / BPO / Telemarketer / Support Services)
Ozg Center | Delhi | Mumbai | India
Phone # 09811415831-37-61-72-84-92-94
