Ozg OSP Registration
(Call Center / BPO / Telemarketer / Support Services)
Ozg Center | Delhi | Mumbai | India
Phone # 09811415831-37-61-72-84-92-94
www.ospregistration.com
Email: license.consultant@ozg.co.in
THIS
AGREEMENT is made on the … day of ….. (month) ……. (year) by and between the
President of India acting through Shri ………..................... DDG/Director, TERM
Cell (...............), Department of Telecommunications (DoT), Government of India,
.............................. ......................................................
(Office address) (hereinafter called the ‘Authority’ which expression shall
unless repugnant to the context, include its successors and assigns) of the
FIRST PARTY.
And
M/s.
………………………., a company registered under the Companies Act 1956, having its
registered office at ………….. acting through Shri………. Authorised signatory
(hereinafter called the ‘OSP’ which expression shall unless repugnant to the
context, include its successors in business, administrators, liquidators, legal
representatives and permitted assigns) of the SECOND PARTY.
i) WHEREAS
the Department of Telecommunications has the authority to register OSPs, under
the Executive Instruction of the President of India. AND WHEREAS the OSP is
having / proposes to set up a Domestic OSP Center at …………………………… vide Registration No ……………dated …………… as per
the terms and conditions of Registration.
ii) AND
WHEREAS the OSP is having / proposes to set up an International OSP Center at
…………………………… vide Registration No
……………dated ……………. as per the terms and conditions of Registration.
iii) AND
NOW WHEREAS the OSP has requested for sharing the common infrastructure between
International OSP Centre & Domestic OSP Centre & PSTN lines for office use.
(Please strike out which is not required).
Whereupon
and in pursuance to the said request, the Authority has agreed to Register the
OSP for sharing the common infrastructure facility between the International OSP Centre and Domestic OSP Centre and PSTN Lines for office use (Please strike out
which is not required)
(hereinafter called the ‘facility’) as per terms & conditions for Other
Service provider category, as amended from time to time as described in Schedule
appended hereto.
NOW THE PARTIES HERETO AGREE AS
FOLLOWS:
1. Registration
for such facility (for
sharing the common infrastructure between International OSP Centre and Domestic
OSP Centre and PSTN lines for office use (Please strike out which is not
required) shall be valid
for a period of 3 years. This may be extended for a further period of maximum 3
years after expiry.
2. The registration will be effective
from the date of signing of this Agreement and the agreement shall remain valid
till the validity of registration.
3. OSP hereby agrees and unequivocally
undertakes to fully comply with all the terms and conditions as described in
Schedule appended hereto and shall be binding hereinafter on the OSP.
4. The domestic OSP Centre and
International OSP Centre and PSTN Lines
for office use (Please strike out which is not required) shall
belong to the same Company.
5. OSP shall set up call centre having
atleast 50 seats.
6. OSP shall submit a certificate from
the Vendors of the equipment that the software is capable of logically bifurcating the common
infrastructure into two / three (as applicable) separate and independent
environments for the Domestic OSP Centre and International OSP Centre and PSTN
lines for office use. (Please
strike out which is not required)
7. OSP agrees to maintain complete logical
separation between the activities of the Domestic OSP Centre, International OSP
Centre and PSTN lines for office use. Logical separation should be such that no
voice or data traffic shall flow among the Domestic OSP centre and
International OSP centre and PSTN lines for office use PSTN Lines
for office use (Please strike out which is not required) and no bypass of
the network of the Authorised Telecom Service Providers shall be caused. OSP
shall certify before using the EPABX sharing facility that the logical
partitioning as per the terms and conditions of the OSP Registration has been
implemented and shall remain implemented. The certificate shall be deposited
with the concerned TERM Cell.
8. OSP shall ensure that the system logs
are tamper-proof and system logs are preserved atleast for One Year. The
Authority reserves the right to call for these system logs on demand and also
inspect at site.
9.
The OSPs shall maintain usage records (Call Detail
records and Usage Data Records) for a period of one year.
10. The OSP
shall provide the CDRs and UDRs thus saved/stored to the Security agencies/DoT
as and when demanded.
11. OSP agrees to submit a security
deposit in the form of a Bank Guarantee for Rs. 1 Crore (Rupees One Crore)
in favour of the Department of Telecommunications for the period of such
registration in the prescribed format.
12. For extension of registration period
beyond 3 years, the OSP shall submit such request for extension alongwith
extended validity period of Bank Guarantee, 60 days prior to the expiry date,
failing which the registration will lapse without notice.
13. The authority reserves the right to
carry out the audit periodically or whenever desires so.
14. The Authority shall have the right to
forfeit the security deposit, in case of violation of any of the Terms &
Conditions for Other Service Provider category in the Schedule appended hereto,
identified to it’s satisfaction. The OSP shall be liable for any violation of
the said terms & conditions by anyone including but not limited to it’s
employees. The authority reserves the right to take appropriate action
including cancellation of the registrations held by OSP and the company shall
be debarred from taking OSP registration for 3 years from the date of
cancellation of such registration.
15. The Directors of the board of a
company violating OSP terms and conditions shall be debarred for 3 years from
taking OSP registration directly or indirectly.
16. OSP agrees that any information
furnished above, if proved incorrect or false will render OSP liable for any
penal action or other consequences as may be prescribed in law or otherwise
warranted.
IN WITNESS WHEREOF
the parties hereto have caused this Agreement to be executed through their
respective authorised representatives on the _________(day) __________(month),
______(year).
Signed for and on behalf
of Signed on
__/___/_____, on
President of India Behalf of
M/s._____________________
By
By
Mr._____________________ Mr._______________________ (Name and
Designation), (Name and
Designation),
DDG/Director, TERM
Cell ,............... authorised
signatory and holder of General Power of Attorney dated __________,
executed in accordance with the Resolution No. _________ ___________________,
dated ___________ passed by the Board of Directors.
In the
presence of:
Witnesses:
1.
Signature
Name
Occupation. Address Place.
2.
Signature
Name
Occupation. Address Place.
SCHEDULE
[-----Attn. TERM Cell, Please also attach all the amendments in
Terms & Conditions with the schedule-----]
TERMS AND CONDITIONS – Other Service
Provider (OSP) Category
Chapter I : Preliminary
1 : Definitions
Chapter II : General
Terms & Conditions for OSP Registration for
Domestic
or International OSP Centre
1 : General
Conditions
2 : Modifications
in the Terms and Conditions of Registration
3 : Restrictions on ‘Transfer of
Registration’
4 : Requirement to furnish information
5 : Suspension, revocation or Termination
of Registration
6 : Actions pursuant to Termination of
Registration
Chapter III : Technical
Conditions for OSP Registration for
Domestic
or International OSP Centre
1 : Terms & Conditions for OSP
Operation
2 : Terms & Conditions for Disaster
Management of OSP Centre
3 : Terms & Conditions specific to
the Domestic OSP
4 : Terms & Conditions specific to the
International OSP
Chapter IV : General
Terms & Conditions for OSP Registration for Sharing
the Common infrastructure Between Domestic or
International OSP Centre
1 : General Conditions
2 : Duration of Registration for Sharing
the Infrastructure & Bank
Guarantee
3 : Extension of Registration for Sharing
the Infrastructure
4 : Technical Terms & Conditions for
sharing the Infrastructure
between
International OSP & Domestic OSP
(A). OPTION
1
Separate & Independent EPABX to be used for International &
Domestic OSP Centres with sharing of same operator position
(B). OPTION
2
International
& Domestic OSP Centres to share the common
EPABX
with logical partitioning
5 : Work from Home
Chapter V : Security
Conditions
1 : Right
to inspect
2 : Prohibition
of certain Activities by the OSP
3 : Security
Conditions
Chapter VI : Miscellaneous
1 : General
2 :
Arbitration
Ozg OSP Registration
(Call Center / BPO / Telemarketer / Support Services)
Ozg Center | Delhi | Mumbai | India
Phone # 09811415831-37-61-72-84-92-94
