Ozg OSP Registration
(Call Center / BPO / Telemarketer / Support Services)
Ozg Center | Delhi | Mumbai | India
Phone # 09811415831-37-61-72-84-92-94
www.ospregistration.com
Email: license.consultant@ozg.co.in
Chapter I
PRELIMINARY
1. Definitions: - In this
part, unless the context otherwise requires:-
(a) ‘Applications Services’ means providing services like
tele-banking, tele-medicine, tele-education, tele-trading, e-commerce, call
centre, network operation centre and other IT Enabled
Services, by using Telecom Resources provided by Authorised Telecom Service
Providers.
(b) ‘Other Service Provider’
(OSP) means a company providing Application Services.
(c) ‘OSP Centre’ means the infrastructure at a location in India
used by the OSP for providing the Application Services.
(d) ‘Telecom Resource’ means Telecom
facilities used by the OSP including, but not limited to Public Switched
Telecom Network (PSTN), Public Land Mobile Network (PLMN), Integrated Services
Digital Network (ISDN) and /or the telecom bandwidth provided by authorized
telecom service provider having valid licence under Indian Telegraph Act, 1885.
(e) ‘Company’ means a company registered under Indian Companies Act
including foreign companies permitted by RBI under Foreign Exchange Management
Regulations and registered under Part-XI (Section 591 to 608) of the Companies
Act, 1956 for setting up a place of business in India.
(f) ‘Domestic OSP’ means the OSP providing the Application Services within national boundaries.
(g) ‘International OSP’ means the OSP
providing the Application Services beyond national
boundaries.
(h) ‘Point of Presence’ (POP) is a location where OSP places
equipment to act as an extension of OSP Centre for collecting and carrying the
telecom traffic related to Application Services.
.
(i) ‘Hot sites’ means a standby OSP Centre either of the same
company or of the third party duly registered with DoT, which is continuously updated and is ready to
takeover the operations of the working OSP centres in case of any disaster or
failure.
(j) ‘Authority’ means Department of
Telecommunications or its designated field units(VTM Units).
Chapter II
GENERAL
TERMS & CONDITIONS FOR OSP REGISTRATION FOR DOMESTIC OR INTERNATIONAL OSP
CENTRE
1. General Conditions
(1) Registration may be granted to any company to
provide Application Services. These service providers will not infringe on the
jurisdiction of other Authorised Telecom Service Providers and they will not
provide switched telephony.
(2) Following shall apply to the
OSP requiring registration:
(i)
The entities entitled for OSP registration must be a company registered
under
Indian Companies Act,1956.
(ii)
A Company may apply for registration to the Authority in the proforma
prescribed
by the Authority from time
to time. (List of authorities annexured to the Application Form).
(iii)
Documents
required to be submitted
(A) Mandatory Documents
(1) Certificate
of Incorporation issued by Registrar of Company
(2) Memorandum
and Article of Association
(3) Board
resolution or Power of Attorney authorizing the authorised signatory with
attested signatures.
(4) A
note on the nature of business / activities of the proposed OSP
(B) Documents required to be submitted, if
actual information is different from mandatory documents
(5) List of
present Directors of the Company.
(6) Present
shareholding pattern of the company indicating equity details (Indian Equity and Foreign Equity).
All the documents must be certified with seal by
either Company Secretary or one of the Directors of the Company or Statutory
Auditors or Public Notary.
(iv)
The registration is location specific, so a company may have more than
one registration. Any change in the location of OSP Centre shall require
amendment in the original registration.
(v) For multiple registration:-
(a) The applicant company shall apply to their convenient unit of
VTM/DoT (HQ) where one site of OSP is proposed to be located.
(b) After getting the registration certificate for
the first location, the OSP may apply to other respective designated
authorities for remaining sites. In such cases, the OSP has to submit only copy
of OSP Registration obtained for first site and a copy of certificate of
incorporation issued by registrar of companies if such request is made by OSP
within one year and there is no change in the status of previously submitted
documents. After one year a complete set of documents shall be required to be
submitted.
(vi) The OSP shall intimate the Authority in case the OSP proposes to change the
POP or add another POP.
(vii) A processing fee of Rs.
1000/- is payable along with the application for registration in the form of a demand draft from a scheduled bank
in favour of the concerned Accounts Officer of registering authority.
(viii) The validity of the registration shall be 20
years from the date of issue, unless otherwise
mentioned in the registration letter.
(ix) The
validity of the registration may be extended, if deemed expedient, the period
of registration by 10 years at one time, upon request of the OSP, if made
during the 19th year of the registration period on the terms
mutually agreed. The decision of the Authority shall be final in regard to the
grant of extension.
(x) The
OSP shall inform the Authority, with supporting documents,
if there is change in the name or address of the company as stated in the Proforma
submitted at the time of registration.
2. Modifications in the
Terms and Conditions of Registration
The Authority reserves the right to modify at any time the terms and
conditions of the Registration , if in the opinion of the Authority it is
necessary or expedient to do so in public interest or in the interest of the
security of the State or for the proper conduct of the telegraphs. The decision
of the Authority shall be final and binding in this regard.
3. Restrictions on
‘Transfer of Registration’
The OSP shall not, without the prior written consent as described below,
of the Authority, either directly or indirectly, assign or transfer this
Registration in any manner whatsoever to a third party or enter into any
agreement for sub-Leasing and/or partnership relating to any subject matter of
the Registration to any third party either in whole or in part i.e. no
sub-leasing/partnership/third party interest shall be created. Provided that
the OSP can always employ or appoint agents and employees for provision of the
Service.
4. Requirement to furnish
information
(i) The OSP shall furnish to the Authority, on
demand in the manner and as per the time frames such documents, accounts,
estimates, returns, reports or other information including system passwords in
accordance with the rules/ orders as may be prescribed from time to time.
(ii) The OSP shall submit ‘Annual
return’ to the registering authority in the prescribed Performa within six
months of completion of the financial year,
indicating the details of the activities of the previous financial year and
the status of their continuing the OSP operation. The operational OSPs shall be put in the
Active OSP list. Those OSPs who are not
submitting the annual return for consecutive three years shall be put in the
dormant list and their registration will be cancelled after keeping them for
two years in the dormant list. Such
list would be made available on the DOT web site.
5. Suspension, Revocation
or Termination of Registration
(i) The Authority reserves the right to suspend
the operation of this Registration at any time, if, in the opinion of the
Authority, it is necessary or expedient to do so in public interest or in the
interest of the security of the State or for the proper conduct of the
Telegraphs. If situation so warrant, it shall not be necessary for the Authority
to issue a notice for seeking comments of the OSP for this purpose and the
decision of the Authority shall be final and binding.
(ii) Provided
that the Authority shall not be responsible for any damage or loss caused or
arisen out of aforesaid action. Provided further that the suspension of the
Registration will not be a cause or ground for extension of the period of the
Registration and suspension period will be taken as period spent.
(iii) OSP may surrender the Registration, by giving notice to the
Authority.
(iv) Breach of non-fulfilment of Registration
conditions may come to the notice of the Authority through complaints or as a
result of the regular monitoring. Wherever considered appropriate, Authority
may conduct an inquiry either suo-moto or on complaint to determine whether
there has been any breach in compliance of the terms and conditions of the
Registration by the OSP and upon such inquiry the OSP shall extend all
reasonable facilities and shall endeavour to remove the hindrance of every type.
6. Actions pursuant to
Termination of Registration
(i) If under the Registration Agreement,
material event occurs which entitle the Authority to terminate the Registration
Agreement, the Authority shall proceed in accordance with the terms and conditions
provided in the Agreement.
(ii) On termination or surrender or expiry of the
Registration, the Bank Guarantee shall be released to the OSP only after
ensuring clearance of all dues, which the OSP is liable to pay to the
Authority. In case of failure of the OSP to pay the amounts due to the
Authority, the outstanding amounts shall be realized through encashment of the
Bank Guarantee without prejudice to any other action(s) for recovery of the
amounts due to the Authority without any further communication to the OSP.
Chapter III
TECHNICAL
CONDITIONS FOR OSP REGISTRATION OF DOMESTIC OR INTERNATIONAL OSP CENTRE
1. Terms & Conditions
for OSP Operation
(1) The OSP shall take the Telecom Resources from an Authorised
Telecom Service Provider only.
(2) The Authorised Telecom Service Providers shall provide
resources to the OSP after examining the network diagram of the network
proposed to be setup by the OSP and after ensuring its bonafide use. OSPs shall
submit a copy of the network diagram approved by the Telecom Service Provider
(TSP) to VTM Cells for records and verification.
(3) Both the
Authorised Telecom Service Provider and the OSP shall be responsible as per the
terms and conditions of their license/registration respectively towards any
violation of the terms and conditions in the use of Telecom Resources.
(4) OSP may have Internet connectivity from the Authorized Internet
Service Provider. For the purpose of internet connectivity in India, the OSPs
are permitted to use IP address that is registered in the name of an Indian
entity that shall be traceable to a physical address (location) in India.
(5) OSP is permitted to share the Telecom bandwidth with other
activities of the same Company or group of companies. However, the OSP shall
ensure that there will be a logical separation between the Telecom Resources
for OSP and the Telecom Resources for their other activities. There shall be no
voice / non voice traffic flow between them.
(6) Interconnectivity of the
International OSP with Domestic OSP is not permitted.
2. Terms & Conditions
for Disaster Management of OSP centre
(1) The domestic OSPs are permitted to connect to the dedicated
servers provided at the registered ‘Hot Sites’, only at the time of disaster
with due intimation to the Authority giving connectivity details. Similar
arrangements are permitted to the International OSP also. However, there shall
not be any interconnection between the ‘Hot Sites’ of domestic OSP and
International OSP.
(2) Domestic OSP Centres of the same Company are permitted to cross
map the seats for use during disaster and shall inform the same to the
Authority.
(3) Similar arrangements as 2(2) above are permitted among the
International OSP centres of the same Company.
3. Terms & Conditions
specific to the Domestic OSP
(1) Domestic OSP is permitted to terminate PSTN/PLMN connection with
outgoing facility on the same EPABX provided that such PSTN/PLMN lines shall be
used for making calls through normal NLD network only and in no way directly or
indirectly cause bypass of licensed National Long Distance Operator (NLDO)
jurisdiction. There shall be a logical partitioning to ensure the separation of
these facilities. They may have other connectivity e.g. lease circuit and
virtual private network (VPN) at the same centre, however, there shall not be
any call flow between these PSTN lines and Leased lines.
(2) Interconnectivity of two or more Domestic OSP Centres of the
same Company or group of companies is permitted.
(3) Domestic OSP is permitted to use Integrated Services Digital
Network (ISDN) connections only for the purpose of back up of domestic leased
circuits.
(4) The Authority reserves the right to carry out the audit
periodically. If the Authority is satisfied that
there has been a violation of any of the conditions, it reserves the right to
take punitive action including forfeiture of the security deposit and / or the
cancellation of the registration.
4. Terms & Conditions
specific to the International OSP
(1) No PSTN connectivity shall be permitted to the International
OSP at the Indian end. PSTN connectivity
on foreign end is permitted having facility of both inbound and outbound calls.
(2) Interconnection of two or
more International OSP of the same Company or the group companies is permitted, with intimation to the registering
authority within 15 days of such
interconnection.
Ozg OSP Registration
(Call Center / BPO / Telemarketer / Support Services)
Ozg Center | Delhi | Mumbai | India
Phone # 09811415831-37-61-72-84-92-94
